Privacy Policy

Last updated: January 2025

1. Introduction

Mila srl ("we", "us", "our"), operating under the brand Audeflow, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.audeflow.com and use our services.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Schedule a consultation through Calendly
• Contact us via email or phone
• Subscribe to our newsletter
• Engage our services

This information may include your name, email address, phone number, company name, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Communicating with you about our services
• Responding to your inquiries and requests
• Sending marketing communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you have given explicit consent for specific purposes
• Contract: When processing is necessary for the performance of a contract
• Legitimate Interest: When processing is necessary for our legitimate business interests
• Legal Obligation: When we need to comply with legal requirements

5. Data Sharing

We may share your information with:

• Service providers who assist in our operations (hosting, analytics, email services)
• Third-party tools used in our services (n8n, Make, Supabase, etc.)
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@audeflow.com.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.